FAQ
Common questions.
Everything you need to know before getting started.
How much does ADMINFACE cost?
ADMINFACE has two plans. Free Forever costs ₹0 with no time limit, no card and no ads — payroll, HR, attendance and leave; PF / ESI / PT / TDS statutory calculation; employee self-service and the mobile app; and web clock-in attendance, for up to 2 active employees. For every module and unlimited employees, the Annual plan costs ₹19,999 per organisation per year plus applicable taxes (e.g. GST) — one flat price with no per-seat fees and no ads. Every new organisation starts with a 30-day free trial of the Annual plan (no card required); if you do not subscribe, you simply continue on Free Forever. We never charge automatically, and we give at least 30 days' notice before any price change applies to your renewal. Organisations registered before 9 October 2026 will receive an email at least 30 days before their cutoff date. Your HR data never touches ad networks and will never be our product.
Where is my organisation's data stored?
Your data is stored in its own isolated, dedicated database. No other organisation can access it. We never sell, rent, or trade your employee records, payroll data, or attendance logs, and advertisers never receive them. Your data is never our product.
Can I import existing employee data?
Yes — import employees via CSV. Attendance can also be imported from CSV or synced directly from supported biometric devices (ZKTeco, eSSL, Hikvision, Matrix). Payroll history can be entered manually for previous months.
What biometric devices are supported?
ADMINFACE supports real-time push and scheduled batch sync from ZKTeco, eSSL, Hikvision, and Matrix devices. Both network-connected and push-receiver modes are supported depending on your device model. Full setup steps are in the Biometric Sync section above.
Is there a limit on employees or storage?
On Free Forever, yes: up to 2 active employees, up to 2 departments and 1 shift, 12 months of attendance, leave and payroll history visible in the app, exports for the current and previous month, and 100 MB of file storage. During the trial and on the Annual plan there are no caps — unlimited employees, departments and shifts, full history and unrestricted exports, with no per-seat fees. Nothing is ever deleted or deactivated to fit a Free Forever limit: existing records stay, older history reappears when you upgrade, and only adding more is blocked.
Can multiple admins manage the platform?
Yes. You can create multiple Admin and HR accounts with role-based access. Managers can approve leaves and expenses for their teams, while full Admins control the entire workspace.
Can I export all my data?
Yes, always. Download attendance, payroll, leave, and employee data as CSV from the respective module pages — at any time on the Annual plan, and for the current and previous month on Free Forever. A full export of your data on request is available on every plan. There is no lock-in — your data belongs to you. If your trial or plan lapses, your organisation moves to Free Forever: modules outside it are hidden, not deleted, their data is retained and returns when you subscribe, and you can still request an export.
How do I subscribe after my free trial?
Open the subscription payment page in your portal at any time during or after your 30-day trial. Payment is taken securely through Razorpay (UPI, cards, net banking, or wallets) and the Annual plan activates instantly. If you do not subscribe, you simply continue on the Free Forever plan — payroll, HR, attendance and leave stay available at no cost for up to 2 active employees (existing employees are never removed; you just cannot add more), and other modules are hidden (not deleted) until you subscribe. There is no auto-renewal — you renew manually each year, and paying early extends from your current end date, so no days are lost. A GST invoice is issued upon payment.
How does comp-off (compensatory off) leave work?
When an employee clocks in on a declared public holiday, ADMINFACE automatically credits one comp-off day to their leave balance. Admin and HR can also manually award or revoke comp-off credits. Earned comp-offs appear as a separate leave type and can be applied like any other leave through the standard leave application.
Can employees convert unused leave into cash?
Yes — ADMINFACE includes a Leave Encashment feature that admin can enable under Settings. Employees can request encashment of eligible leave types (e.g., Earned Leave) at year-end or on exit. The per-day value is calculated as monthly salary ÷ 26. Admin approves the request and marks it Paid once the amount is disbursed. Maximum days per year and eligible leave types are configurable in policy settings.
Does payroll account for unpaid leave and absences?
Yes — payroll automatically prorates salary based on attendance, deducting Loss of Pay (LOP) for unpaid leave and unexplained absences before calculating PF, ESI, and TDS. You can also run payroll through a configurable multi-level approval chain (e.g. HR → Finance → Director) before it's finalized, and every employee receives a professional PDF payslip alongside the in-app view.
Where can I find detailed, step-by-step instructions for a specific module?
Once you register and log in, an in-app Help & Module Guide is available from your dashboard sidebar. It covers every module — People, Attendance, Leave, Finance, Resources, Communication, Work Management, Administration, Sales, Engagement, Transport, and Hospital — with numbered setup steps and a full feature list for each.