FAQ
Common questions.
Everything you need to know before getting started.
Is ADMINFACE really free forever?
Yes — completely free with no hidden fees or trial periods. We earn through non-intrusive display ads shown inside the app. Your HR data never touches ad networks. If you want a fully ad-free experience, upgrade to our ₹9,999/year plan.
Where is my organisation's data stored?
Your data is stored in its own isolated, dedicated database. No other organisation can access it. We never share your employee records, payroll data, or attendance logs with third parties — including advertisers.
Can I import existing employee data?
Yes — import employees via CSV. Attendance can also be imported from CSV or synced directly from supported biometric devices (ZKTeco, eSSL, Hikvision, Matrix). Payroll history can be entered manually for previous months.
What biometric devices are supported?
ADMINFACE supports real-time push and scheduled batch sync from ZKTeco, eSSL, Hikvision, and Matrix devices. Both network-connected and push-receiver modes are supported depending on your device model. Full setup steps are in the Biometric Sync section above.
Is there a limit on employees or storage?
No — there are no per-seat fees or employee caps on either plan. Add as many employees as your organisation needs. Storage limits are generous and have never been a concern for any organisation on the platform.
Can multiple admins manage the platform?
Yes. You can create multiple Admin and HR accounts with role-based access. Managers can approve leaves and expenses for their teams, while full Admins control the entire workspace.
Can I export all my data?
Yes, always. Download attendance, payroll, leave, and employee data as CSV at any time from the respective module pages. There is no lock-in — your data belongs to you and is always available.
How do I upgrade to Ad-Free?
You can start on the Free plan today and upgrade at any time from your Settings panel. Payment is accepted via UPI, bank transfer, or card. A GST invoice is issued upon payment.
How does comp-off (compensatory off) leave work?
When an employee clocks in on a declared public holiday, ADMINFACE automatically credits one comp-off day to their leave balance. Admin and HR can also manually award or revoke comp-off credits. Earned comp-offs appear as a separate leave type and can be applied like any other leave through the standard leave application.
Can employees convert unused leave into cash?
Yes — ADMINFACE includes a Leave Encashment feature that admin can enable under Settings. Employees can request encashment of eligible leave types (e.g., Earned Leave) at year-end or on exit. The per-day value is calculated as monthly salary ÷ 26. Admin approves the request and marks it Paid once the amount is disbursed. Maximum days per year and eligible leave types are configurable in policy settings.
Does payroll account for unpaid leave and absences?
Yes — payroll automatically prorates salary based on attendance, deducting Loss of Pay (LOP) for unpaid leave and unexplained absences before calculating PF, ESI, and TDS. You can also run payroll through a configurable multi-level approval chain (e.g. HR → Finance → Director) before it's finalized, and every employee receives a professional PDF payslip alongside the in-app view.
Where can I find detailed, step-by-step instructions for a specific module?
Once you register and log in, an in-app Help & Module Guide is available from your dashboard sidebar. It covers every module — People, Attendance, Leave, Finance, Resources, Communication, Work Management, Administration, Sales, Engagement, Transport, and Hospital — with numbered setup steps and a full feature list for each.