1. Overview
ADMINFACE offers a paid Ad-Free Plan at ₹9,999 per organisation per year
(excluding applicable taxes such as GST). Payment is made manually via UPI and verified
by our team before activation.
We stand behind the quality of our platform. If you experience a genuine issue covered
by this policy, we will process your refund promptly and fairly.
2. Refund Eligibility
You are eligible for a full refund if any of the following apply:
-
Activation failure: Your payment was received and verified, but the
Ad-Free Plan was not activated on your portal within 3 business days of UTR approval,
through no fault of your own.
-
Service unavailability: The platform was materially unavailable
(unplanned downtime exceeding 72 cumulative hours) within the first 30 days of
your Ad-Free subscription, preventing normal use.
-
Duplicate payment: You were charged more than once for the same
subscription period due to a technical or administrative error on our part.
-
Request within 7 days of activation: You request a refund within
7 days of the plan being activated on your portal, for any reason, and have not
actively used the platform during that period beyond initial setup.
Refund eligibility is assessed from the activation date (when the Ad-Free Plan
was enabled on your portal), not from the date of UPI payment.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after 7 days of activation
- Your organisation no longer requires HR software
- You did not use the platform during the subscription period
- You forgot to renew before expiry (the plan simply reverts to Free — no charge is made)
- Downtime or disruptions caused by third-party services, your internet connection, or your biometric devices
- Your account was suspended or terminated due to a violation of our Terms of Service
- Ad creatives submitted through the Organisation Advertising Programme that were removed for policy violations
- Partial-year refunds for unused months — the plan is billed annually and refunds are full-amount only
- Payments made with an incorrect UTR — if a UTR cannot be verified, no payment was received on our end; contact us to resubmit
No auto-renewal: ADMINFACE does not auto-charge you. The Ad-Free Plan expires
quietly — your portal reverts to the Free Plan, and no payment is taken without your action.
Forgotten renewals are therefore not refundable (no charge was made).
4. How to Request a Refund
To request a refund, please follow these steps:
1
Use the subject line: "Refund Request — [Your Organisation Name]"
2
Include the following details
Organisation name and subdomain (e.g. yourorg.adminface.com) ·
UPI Transaction Reference (UTR) number ·
Date of payment ·
Reason for refund request ·
UPI ID or bank account details for the refund transfer
3
We review and respond
Our team will review your request within 2 business days and
confirm eligibility. We may ask for additional details or a screenshot of the
payment receipt if required.
4
Refund is processed
Approved refunds are transferred to your UPI ID or bank account
within 5–7 business days of approval.
5. Processing Timeline
| Stage |
Timeline |
| Initial review & eligibility confirmation |
Within 2 business days of receiving your request |
| Refund approval decision communicated |
Within 3 business days |
| Refund transfer to your UPI / bank account |
5–7 business days after approval |
| Total maximum time |
10 business days from request to transfer |
Refunds are processed via UPI transfer to the account/UPI ID you provide in your request.
We do not charge any processing fee on refunds.
6. After a Refund is Processed
- Your portal will be downgraded to the Free Plan immediately upon refund approval — ads will return to the interface
- All your data (employees, attendance, payroll, documents) remains fully intact — a downgrade does not delete anything
- You may re-subscribe to the Ad-Free Plan at any time by initiating a new upgrade request from your portal
- A GST-compliant cancellation note will be issued via email upon refund completion, if applicable
7. Free Plan — No Charges, No Refunds Needed
The ADMINFACE Free Plan is permanently free — there are no charges, no credit card
requirements, and no trial periods that convert to paid plans. If you are on the
Free Plan, this Refund Policy does not apply to you.
The Free Plan is funded through non-intrusive display advertising within the application.
If you wish to remove ads, you may upgrade to the Ad-Free Plan at any time.
For refund requests, billing questions, or any related queries:
Refund & Billing Support
info@adminface.com
Use subject: "Refund Request — [Org Name]"
Include your UTR number and organisation subdomain.
Support Hours
Mon – Sat, 9 AM – 6 PM IST
Response within 2 business days.
Refund decisions within 3 business days.
Our commitment: We aim to resolve all refund requests fairly and quickly.
If you have any concerns about this policy or your specific situation, please reach out —
we are happy to discuss it. This policy is governed by the laws of India and is subject to
our
Terms of Service.