1. Overview
ADMINFACE offers a Free Forever plan at ₹0 for core HR (up to 2 active employees), and a paid Annual plan
for every module and unlimited employees at ₹19,999 per organisation per year (excluding applicable taxes such as GST),
which new organisations can try free for 30 days. Payment for the Annual plan is made through Razorpay
(UPI, cards, net banking, or wallets), and the plan activates as soon as the payment is confirmed.
The plan is never auto-renewed or auto-charged.
We stand behind the quality of our platform. If you experience a genuine issue covered
by this policy, we will process your refund promptly and fairly.
2. Refund Eligibility
You are eligible for a full refund if any of the following apply:
-
Activation failure: Razorpay confirmed your payment, but the
Annual plan was not activated on your portal within 3 business days of you reporting
it to us, through no fault of your own.
-
Service unavailability: The platform was materially unavailable
(unplanned downtime exceeding 72 cumulative hours) within the first 30 days of
your Annual plan subscription, preventing normal use.
-
Duplicate payment: You were charged more than once for the same
subscription period due to a technical or administrative error on our part.
-
Request within 7 days of activation: You request a refund within
7 days of the plan being activated on your portal, for any reason, and have not
actively used the platform during that period beyond initial setup.
Refund eligibility is assessed from the activation date (when the Annual plan
was enabled on your portal).
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after 7 days of activation
- Your organisation no longer requires HR software
- You did not use the platform during the subscription period
- You forgot to renew before expiry (your organisation moves to Free Forever until you pay — no charge is made)
- Downtime or disruptions caused by third-party services, your internet connection, or your biometric devices
- Your account was suspended or terminated due to a violation of our Terms of Service
- Ad creatives submitted through the Organisation Advertising Programme that were removed for policy violations (see the Terms of Service)
- Partial-year refunds for unused months — the plan is billed annually and refunds are full-amount only
- WhatsApp wallet top-ups and any unused wallet balance (see Section 8)
- Failed or abandoned payments — if Razorpay did not confirm the payment, no charge was completed; any amount your bank holds is released by your bank under its own timelines
No auto-renewal: ADMINFACE does not auto-charge you. When the Annual plan expires
without renewal, your organisation moves to the Free Forever plan, your data is retained, and no payment
is taken without your action. Forgotten renewals are therefore not refundable (no charge was made).
4. How to Request a Refund
To request a refund, please follow these steps:
1
Use the subject line: "Refund Request — [Your Organisation Name]"
2
Include the following details
Organisation name and subdomain (e.g. yourorg.adminface.com) ·
Razorpay payment ID (shown on the payment page and in your Razorpay receipt email) ·
Date of payment ·
Reason for refund request
3
We review and respond
Our team will review your request within 2 business days and
confirm eligibility. We may ask for additional details if required.
4
Refund is processed
Approved refunds are issued through Razorpay to the original payment method,
usually within 5–7 business days of approval (your bank may take longer to show it).
5. Processing Timeline
| Stage |
Timeline |
| Initial review & eligibility confirmation |
Within 2 business days of receiving your request |
| Refund approval decision communicated |
Within 3 business days |
| Refund to your original payment method via Razorpay |
5–7 business days after approval |
| Total maximum time |
10 business days from request to transfer |
Refunds go back to the card, UPI account, bank account, or wallet you paid with, through Razorpay.
We do not charge any processing fee on refunds.
6. After a Refund is Processed
- Your Annual plan ends upon refund approval, and your organisation moves to the Free Forever plan
- All your data (employees, attendance, payroll, documents) remains fully intact — modules outside Free Forever are hidden, not deleted, and their data returns when you subscribe again. You may still request a data export or account deletion
- You may re-subscribe to the Annual plan at any time from the payment page in your portal
- A GST-compliant cancellation note will be issued via email upon refund completion, if applicable
7. Free Forever & Free Trial — No Charges, No Refunds Needed
The Free Forever plan costs ₹0 with no time limit and needs no card, for teams of up to 2 active employees. Every new organisation
also gets a 30-day free trial of the Annual plan. The trial never converts to a paid plan
automatically — when it ends, your organisation simply continues on Free Forever, and you
are only charged if you choose to subscribe to the Annual plan. On Free Forever and during the
trial there is nothing to pay and nothing to refund.
Organisations registered before 9 October 2026 on the legacy Free Plan are not charged
anything; after the cutoff date in their notice email they move to Free Forever unless they
choose to subscribe to the Annual plan (see the Terms of Service). Any change to the Annual plan
price is announced at least 30 days before it applies to your renewal and is never charged
automatically (see the Terms of Service).
8. WhatsApp Wallet Top-ups — Non-Refundable
The optional WhatsApp Bulk Messaging module is paid from a prepaid wallet that
your organisation tops up through Razorpay (see Terms of Service, Section 4).
- Wallet top-ups are non-refundable. Unused balance cannot be refunded, withdrawn, or transferred to another organisation
- This applies even if you switch WhatsApp off, stop using it, or close your ADMINFACE account — please top up only what you expect to use
- If a top-up payment succeeds but the balance is not credited to your wallet, email info@adminface.com with your Razorpay payment ID and we will credit it
- If you are charged twice for the same top-up because of an error on our side, the duplicate charge is refunded to your original payment method
For refund requests, billing questions, or any related queries:
Refund & Billing Support
info@adminface.com
Use subject: "Refund Request — [Org Name]"
Include your Razorpay payment ID and organisation subdomain.
Support Hours
Mon – Sat, 9 AM – 6 PM IST
Response within 2 business days.
Refund decisions within 3 business days.
Our commitment: We aim to resolve all refund requests fairly and quickly.
If you have any concerns about this policy or your specific situation, please reach out —
we are happy to discuss it. This policy is governed by the laws of India and is subject to
our
Terms of Service.
ADMINFACE